Introduction
At PDFMergePDF, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when using our PDF editing and conversion services.
By accessing or using PDFMergePDF (the "Service"), you agree to the collection and use of your information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Service.
Information We Collect
We collect several types of information when you use our Service to provide and improve our offerings:
Personal Information
- Account Information: When you create an account or contact us, we may collect your name, email address, and any other information you choose to provide.
- Payment Information: If you purchase premium features, payment information such as credit card details is processed by secure third-party payment processors and is not stored by us.
Usage Data
We may collect non-personal information related to how you interact with our website and services, including:
- IP addresses and general location data
- Browser type and version
- Device information and operating system
- Pages visited and actions taken on the site
- Referring and exit URLs
- Time and date of visits
Uploaded Files
PDF Files: When you upload a PDF file to edit, merge, or convert, we temporarily store the file during processing. We do not store any uploaded files long-term. Files are automatically deleted after processing is completed, typically within a few hours.
How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Information Used |
|---|---|
| To Provide and Maintain Our Services | Your personal and usage data is used to ensure our PDF tools work properly and to improve our service quality. |
| To Communicate with You | We may use your email to send you account-related updates, service announcements, or promotional material if you have subscribed. |
| To Analyze Usage | We use usage data to analyze trends, improve the service, understand user needs, and develop new features. |
| To Ensure Security | We monitor usage patterns to detect, prevent, and address technical issues, fraud, or abuse of our services. |
Data Sharing and Disclosure
We do not sell or share your personal information with third parties except in the following circumstances:
Service Providers
We may share your information with trusted third-party vendors who assist us in running our website, such as:
- Hosting providers and cloud storage services
- Payment processors for premium features
- Email service providers for communications
- Analytics services to understand user behavior
These third parties are contractually obligated to safeguard your data and use it only for the purposes we specify.
Legal Compliance
We may disclose your information if required by law, or to protect our rights, property, or safety, or the rights, property, and safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website if such an event occurs.
Data Security
We take reasonable precautions to protect your data through administrative, technical, and physical security measures:
- We use encryption (SSL/TLS) to secure sensitive information during transmission
- We implement access controls to limit who can access your information
- We regularly review our information collection, storage, and processing practices
- We conduct security assessments of our service providers
Important: While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information to the best of our ability.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. After this period, your data will be deleted or anonymized.
Retention Periods
- Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations
- Usage Data: Typically retained for 12-24 months for analytical purposes
- Uploaded Files: Your uploaded PDF files are retained temporarily for processing and are deleted shortly after the operation is complete (within a few hours)
- Communication Data: Emails and support tickets are retained for 2-3 years to improve our services
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
| Right | Description |
|---|---|
| Access | You can request access to the personal data we hold about you. |
| Correction | You can update or correct inaccurate information in your account. |
| Deletion | You can request the deletion of your personal data, subject to certain legal or operational requirements. |
| Data Portability | You can request a copy of your data in a structured, machine-readable format. |
| Opt-out | You can unsubscribe from our marketing communications at any time by following the unsubscribe link in our emails or contacting us directly. |
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and personalize content.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of our website
- Performance Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Enable enhanced features and personalization
- Advertising Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for more detailed information.
Children's Privacy
Our Service is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
If you believe that we have inadvertently collected data from a child under 13, please contact us immediately so we can promptly delete the information.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.
If we make significant changes to this policy, we will notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
We typically respond to privacy-related inquiries within 2-3 business days.
Thank you for trusting PDFMergePDF with your PDF editing and conversion needs!
Last updated: October 2023